AlloVet

The AI voice assistant for veterinary clinics: it answers when your team can't

It books appointments in your calendar and transfers emergencies to your team, 24/7.

Book a demoSee pricing
Call in progressSample call

  1. Assistant: Les Tilleuls veterinary clinic, hello. I am the clinic's AI voice assistant. How can I help you?

  2. Caller: Hello, I would like an appointment for Filou's vaccine.

  3. Assistant: Of course. I can offer Tuesday at 10:30 with Dr Martin. Does that work for you?

Appointment added to the calendar: Tuesday 10:30, Filou, vaccine.

Call our demo clinic+33 9 39 24 02 45
Listen to a full call
2:35

AlloVet on video

45 seconds to see how the assistant answers your clients.

0:00 / 0:00

What the assistant does for your clinic

  • 24/7

    Every call gets an answer

    • Answers day and night, weekends and holidays included
    • Transfers emergencies straight to your number

  • In your calendar

    Appointments are booked during the call

    • Slots offered from your real availability
    • Appointments written with no double entry
    • Known clients recognised when they call back

  • Hours, prices, directions

    Everyday questions are handled

    • Address, parking, payment methods, prices of your services
    • Preparation before an exam or surgery, for example fasting
    • Vaccines, neutering, deworming: general advice, never a diagnosis

  • Fewer interruptions

    Your team focuses on care

    • Summary, actions, team note and transcript of every call
    • Listen to the call if you turn recording on
    • Call-back request noted when the assistant cannot finish the job

Listen to the assistant on the phone

  • Booking an appointment

    Slots offered from your availability.

    0:00 / 1:00

  • Emergency

    Immediate transfer to your team.

    0:00 / 0:21

  • Practical questions

    Opening hours, prices, directions, specialities.

    0:00 / 0:15

  • Taking a message

    Summary and transcript in the portal.

    0:00 / 1:07

How it works

  1. 1

    Set-up with our team

    We set up your assistant together: opening hours, instructions, emergencies and calendar. Allow about 30 minutes.

  2. 2

    Call forwarding

    You turn on call forwarding. The assistant answers your callers in French and follows your instructions.

  3. 3

    Everything in the portal

    Summary, appointments to confirm, team note and transcript of every call.

  4. 4

    Call back when you want

    Your team handles messages at its own pace, without interruptions.

Integrations with your practice software

VetUpAvailableGoogle CalendarAvailable

Other veterinary software

On request
  • GMVet
  • Assistovet
  • Vetocom
  • Bourgelat
  • Provet Cloud
  • Epivet
See all integrations

One simple plan to start, custom quotes for the rest

  • Starter

    For a clinic with 1 to 2 vets

    From€99/month

    Billed every month

    Included minutes
    300 minutes per month
    Call volume
    About 200 calls a month
    Beyond that
    €0.30 per minute
    • Calls answered 24/7
    • Appointments booked in your calendar
    • Returning clients recognised
    • Emergency detection and transfer to your number
    • Transcript and summary of every call in the portal
    • Call recordings (optional)
    • Sync with Google Calendar or your compatible practice software

    14-day free trial. No commitment.

    Book a demo

  • Custom, on quote

    • Groups and clinic networks
    • Clinics with several sites
    • Veterinary hospitals
    • Integration with your practice software, for example VetUp
    • Emergency transfer set up for your organisation

    The quote is made for your clinic: licence, minutes and follow-up. It depends on your number of calls per month.

    We start with an accompanied POC: we iterate together, with success criteria agreed up front. Nothing is billed during the POC.

See full pricing

Free one-month test, tailored to you

For clinics with specific needs: advanced rules, a new integration with your practice software, and more. We iterate together, with success criteria agreed up front.

If it is not right for you, you stop. No commitment, no fees.

Book a 30-minute call
  1. Step 1

    A 30-minute call

    You tell us about your clinic, your calls and your needs.

  2. Step 2

    Success criteria

    For example: share of calls handled without a call back, appointments booked, time saved by the team.

  3. Step 3

    A daily check-in

    We listen to calls with you and adjust the assistant.

  4. Step 4

    A review

    You decide to continue or stop. No commitment, no fees.

Frequently asked questions

What can the assistant answer about my clinic?

Opening hours, address, access (parking, public transport), your services, your vets, the animals you treat, your payment methods and the prices of your services. It also repeats your instructions before an exam or surgery, for example fasting, and answers common questions about vaccines, neutering or deworming. It never gives a diagnosis. Everything comes from what you enter in the portal.

Does the assistant recognise my clients by their phone number?

Yes. The assistant looks up the caller's number among your clinic's clients and animals. With VetUp, this list is updated several times a day. A known client does not have to repeat everything. If the number is unknown or shared, the assistant asks who is calling.

Does it work with my practice software?

With VetUp, yes: the integration works today and is included in every plan, like Google Calendar. For GMVet, AssistoVet, Vetocom, Bourgelat, Provet Cloud, Epivet or any other cloud-based software, we build the integration for a POC in about one week, free of charge: contact us.

What happens in an emergency?

The assistant spots the emergency situations you defined with us (for example: bleeding, seizures, poisoning). It then transfers the call straight away to the number you chose. It never gives medical advice.

Can the caller ask for a human at any time? Does the transfer include a summary?

Yes, at any time: the assistant transfers the call to your clinic's number. The transfer is direct, with no summary read out to the person who picks up. The call summary and transcript are in the portal.

How much does AlloVet cost?

The base plan starts at €99 per month for a clinic with 1 to 2 vets. It includes 300 minutes per month, about 200 calls, then €0.30 per extra minute. Paying yearly costs 10% less. Available integrations are included. Above 2 vets (groups, several sites, veterinary hospitals), we send a quote.

What does my team see after a call?

In the portal, every call has a summary, the contact details of the client and their animals, the appointments to confirm or decline, a team note where you can mention a colleague, and the full transcript. If you turn recording on, you can also listen to the call. Recording is off by default and deleted after 14 days.

Does the assistant replace my team?

No. It handles simple calls (opening hours, directions, booking) and leaves reception, care and complex cases to your team. Requests it cannot handle are noted in the portal so your team can call back.

Can I keep my current number?

Yes. You turn on call forwarding from your number to AlloVet. Your clients keep calling the same number.

How long does it take to get started?

Allow one set-up session of about 30 minutes with our team, then turn on call forwarding. There is no equipment to install.

Is there a free trial?

Yes, a 14-day free trial on the base plan. After that, the subscription is monthly with no commitment. For clinics with more than 2 vets, we offer an accompanied POC: we iterate together and nothing is billed during the POC.

Do callers know they are talking to an AI?

Yes. At the start of every call, the assistant says it is the clinic's AI voice assistant.

Where is the data stored?

The application, database and recordings are hosted by Hetzner in Germany (EU). During the call, the voice is processed in real time by Azure OpenAI (Microsoft), in Sweden (EU). Calls go through Twilio, in Ireland (EU). Details are on our GDPR page. Call recordings are off by default.

Is my data used to train the AI?

No. We do not use your clinic's data to train AI models. Data sent to Azure OpenAI is not used to train the models.